Privacy Policy

Last Updated: October 2025

When you use this website, we may collect:

• Your name, email address, and any information you provide through contact forms
• Technical information like your IP address and browser type
• Information about which pages you visit

We use your information to:

• Respond to your enquiries
• Provide information about our services
• Maintain records in accordance with professional guidelines
• Improve this website

As a practice led by a Chartered Psychologist and BACP student member, we take confidentiality seriously and follow the ethical guidelines of both professional bodies. We treat information you share with the same care as professional therapeutic communications, with standard exceptions for safeguarding and legal requirements.

Under UK GDPR, you can request to access, correct, or delete your personal data. You can also object to how we process your information or withdraw consent at any time.

To exercise these rights, please contact us through this website.

We use secure hosting, encryption, and appropriate safeguards to protect your information.

We keep enquiry information for up to 12 months and any clinical records in line with professional guidelines (typically 7 years).

We don't sell or share your data for marketing purposes. We may use third-party services for website hosting and email, and these providers comply with UK data protection requirements.

If you have concerns about how we handle your data, you can contact the Information Commissioner's Office at ico.org.uk or raise concerns with the BPS or BACP.

For questions about this policy, please contact us via info@empathicminds.org.

This policy complies with UK GDPR, the Data Protection Act 2018, and BPS/BACP ethical guidelines.